“They’ve been bringing not only the local manager but also vice presidents, and listening to us and also responding very quickly to customers’ concerns,” says Shumway. “Not that they solved all of them – because they didn’t.”
“Since this company has taken over, the service is just – almost zero,” says Vitale. “People just aren’t getting what they’re paying for and it doesn’t seem to be a concerted effort to expedite doing whatever they have to do to put this stuff in order.”
A Charter Communications spokesman says in an email that all Charter services were restored shortly before 7 p.m.
Charter Communications has released a brief statement on the internet service problems experienced by customers across southeast Wyoming...